Pay is commensurate with experience starting at $19.00 per hour. Full time, non-exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.

Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.

Responsibilities: The primary responsibility of the Admissions Care Navigator is to meet with clients who present for services and support them with the completion of a brief mental health screen, registration paperwork and scheduling an intake with a therapist. The Admissions Care Navigators will also work with active Bert Nash clients referred to the team by other Bert Nash treatment providers to address short-term care coordination needs. The Admissions Care Navigator will report to the program manager of the Admissions Department. Specific duties include but not limited to:

• Creating new charts in the electronic medical record prior to the intake.
• Supporting new and returning clients to Bert Nash with screening of their risk factors to determine the next appropriate steps based on the severity of their care needs.
• Assisting clients with completing registration paperwork and orientation to services, and then documenting the interaction in the electronic medical record through non-bill and client contact notes.
• Assisting clients with paperwork related to receiving services and assisting Medical Records with scanning appropriate forms into the chart.
• Explaining fee policies and billing procedures, setting fees and facilitating an understanding of third-party pay or requirements, if applicable.
• Supporting clients in crisis with safety planning. If a client cannot complete safety planning, walking with clients to the Treatment and Recovery Center and providing a warm handoff to the staff.
• Responding to phone calls and voicemails to the Care Navigator and Admissions phoneline.
• Following up on referrals to the Care Navigation team. This includes assisting the client with identifying and referring to other community resources and services that they are eligible for, outreaching high risk/high needs clients to obtain more information or follow-up when needed, communicating with internal staff and community partners, and facilitating internal referrals.

Qualifications include but not limited to:

• BA from an accredited four-year college required and/or related experience in a human service-related field
• Strong evaluation, assessment, and customer management skills.
• Knowledge of and skill to provide intervention techniques utilizing proven treatment models and modalities.
• Prior computer experience and basic computer fluency.
• Flexibility in assigned working hours, and willingness to work evenings (until 6 pm) as needed.
• A commitment to following all legal and ethical guidelines and standard of the profession and the Center.
• An energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace.
• Additional responsibilities may be assigned as circumstances warrant.